Terms of service

Article 1. Purpose and scope

These general terms and conditions of sale (the "GTC") govern all sales of products concluded on the website viannecare.com (the "Site") between Vianne OÜ (the "Seller") and any non-trader natural person making a purchase (the "Customer" or "Consumer").

Any order placed on the Site implies full and unreserved acceptance of these GTC. The Customer declares that they have read and accepted the GTC by ticking the box provided for that purpose before validating their order. The applicable GTC are those in force on the date of the order.

The Seller reserves the right to amend these GTC at any time. The amended GTC apply to orders placed after they are published online.

Article 2. Identification of the Seller

  • Company name: Vianne OÜ (private limited company under Estonian law, osaühing)
  • Registered office: Järvevana tee 9, 11314 Tallinn, Estonia
  • Registry code (registrikood): 17439705
  • Intra-EU VAT number: EE102956308
  • Share capital: €10,000
  • Email address: hello@viannecare.com
  • Site: viannecare.com

The Seller is registered with the Estonian commercial register (äriregister), publicly searchable at ariregister.rik.ee.

Article 3. Products

The products offered for sale are those described on the Site on the day it is viewed by the Customer. The main product, L'Élixir quotidien, is a food supplement. The photographs and descriptions are as accurate as possible but cannot bind the Seller as to minor differences in presentation.

In accordance with the regulations applicable to food supplements, the following statements appear on the label and on the Site, and are reproduced here:

  • "A food supplement is not a substitute for a varied, balanced diet and a healthy lifestyle."
  • "Keep out of the reach of children."
  • "Do not exceed the recommended daily dose."
  • "Seek the advice of your healthcare professional if you are pregnant or breastfeeding."

Allergen: this product contains fish (Peptan F® marine collagen).

A food supplement is not a medicine and is not a substitute for medical treatment.

Article 4. Prices

Prices are stated in euros (€), all taxes included (incl. VAT), with applicable VAT included. Delivery charges are indicated separately before the order is validated and are added to the price of the products.

The Seller reserves the right to change its prices at any time. Products are invoiced on the basis of the rates in force at the time the order is recorded.

Delivery charges: €5 for a single unit; free delivery from two items. The applicable charges are displayed at the time of payment.

Article 5. Order

The Customer selects the products, adds them to their cart, checks the details of their order and then validates it after accepting these GTC. The sale is deemed concluded once the Seller confirms the order, sent by email.

The Seller reserves the right to refuse or cancel any order from a Customer with whom there is a dispute relating to payment of a previous order, or in the case of an abnormal order in view of the quantities usually ordered by a consumer.

The information recorded by the Seller constitutes proof of the transaction. In the event of a dispute, the Seller's computerised records are considered proof of the communications, orders and payments that have taken place.

Article 6. Payment

Payment is made online, at the time of the order, by the means offered on the Site: bank card (via Shopify Payments) and PayPal. Card transactions benefit from the 3-D Secure authentication protocol.

The charge is made when the order is validated, except as otherwise specified for pre-order sales (see the Pre-order Terms). The order is processed only after confirmation of payment.

The product remains the property of the Seller until full payment of the price.

Article 7. Delivery

Products are delivered to mainland France, to the address indicated by the Customer when ordering. The Customer is responsible for the accuracy of the delivery information they provide.

Timeframes: delivery times are indicated when ordering. In accordance with Article L216-1 of the French Consumer Code, in the absence of any indication, the Seller delivers without undue delay and no later than thirty (30) days after the conclusion of the contract.

In the event of the Seller's failure to deliver by the date or on expiry of the indicated period, the Customer may, after having instructed the Seller to deliver within a reasonable additional period and where the Seller has failed to do so, terminate the contract (Articles L216-6 et seq. of the French Consumer Code). The sums paid are then refunded to them under the conditions provided by law.

Transfer of risk: the risk of loss of or damage to the products is transferred to the Customer when they, or a third party designated by them other than the carrier, take physical possession of the products (Article L216-4 of the French Consumer Code).

Article 8. Right of withdrawal

The Consumer has a period of fourteen (14) days to exercise their right of withdrawal, without having to give reasons for their decision.

8.1 Applicable text (Article L221-18 of the French Consumer Code)

The consumer has a period of fourteen days to exercise their right of withdrawal from a contract concluded at a distance, following telephone canvassing or off-premises, without having to give reasons for their decision or to bear any costs other than those provided for in Articles L. 221-23 to L. 221-25.

The period mentioned in the first paragraph runs from the day:

1° Of the conclusion of the contract, for service-provision contracts and those referred to in Article L. 221-4;

2° Of the receipt of the goods by the consumer or a third party, other than the carrier, designated by them, for contracts for the sale of goods. For contracts concluded off-premises, the consumer may exercise their right of withdrawal from the conclusion of the contract.

In the case of an order relating to several goods delivered separately, or in the case of an order for goods made up of multiple lots or pieces whose delivery is staggered over a defined period, the period runs from the receipt of the last good, lot or piece.

For contracts providing for the regular delivery of goods over a defined period, the period runs from the receipt of the first good.

8.2 Exercising the right of withdrawal

To exercise their right, the Consumer notifies the Seller of their decision, before the expiry of the period, by an unambiguous statement sent to hello@viannecare.com. They may use the model form below, although this is not mandatory.

Model withdrawal form (annex to Article R221-1 of the French Consumer Code):

To the attention of Vianne OÜ, Järvevana tee 9, 11314 Tallinn, Estonia, hello@viannecare.com:

I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the good (*)/for the provision of services (*) below:

Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

8.3 Consequences of withdrawal

The Consumer returns the products, without undue delay and no later than fourteen (14) days following the communication of their decision to withdraw. The direct costs of return are borne by the Consumer. The postal return address is provided by customer service after notification of the withdrawal.

The Seller refunds all sums paid, including standard delivery charges, without undue delay and no later than fourteen (14) days from the date on which it is informed of the decision to withdraw (Article L221-24 of the French Consumer Code). The Seller may defer the refund until the products are recovered or until the Consumer provides proof of their dispatch. The refund is made using the same means of payment as that used for the order, unless expressly agreed otherwise.

The Consumer's liability can only be incurred in the event of depreciation of the products resulting from handling other than that necessary to establish their nature, characteristics and proper functioning.

8.4 Exception applicable to food supplements (Article L221-28)

As L'Élixir quotidien is an ingestible product sealed for reasons of hygiene and health protection, the right of withdrawal cannot be exercised once the product has been unsealed after delivery. In accordance with Article L221-28 of the French Consumer Code:

The right of withdrawal cannot be exercised for contracts for the supply of goods that have been unsealed by the consumer after delivery and that cannot be returned for reasons of hygiene or health protection.

The Consumer may therefore withdraw as long as the sealed packaging has not been opened.

Article 9. Legal guarantees

Independently of any commercial warranty, the Consumer benefits from the following legal guarantees, which apply as of right:

  • The legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code), which allows the Consumer to obtain the bringing into conformity of goods that do not conform to the contract. This guarantee applies free of charge and independently of any commercial warranty.
  • The guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), which allows the Consumer to act where the goods are affected by a hidden defect rendering them unfit for their intended use.

To assert their rights, the Consumer contacts the Seller at hello@viannecare.com.

Article 10. Complaints and customer service

For any question or complaint relating to an order, the Customer may contact customer service at hello@viannecare.com. The Seller endeavours to respond within twenty-four (24) business hours.

Article 11. Consumer mediation

In accordance with the European regulation on the out-of-court settlement of consumer disputes (Directive 2013/11/EU), the Consumer may use, free of charge, an amicable settlement mechanism.

As the Seller is established in Estonia, the competent body is the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon), attached to the Estonian Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet):

  • Address: Pronksi 12, 10117 Tallinn, Estonia
  • Site: ttja.ee

Consumers residing in France may also seek, for a cross-border dispute, the free assistance of the European Consumer Centre France (europe-consommateurs.eu), a member of the network of European Consumer Centres (ECC-Net).

Note: the European Commission's Online Dispute Resolution (ODR) platform was shut down on 20 July 2025. The European Commission now provides a directory of approved mediation bodies and a guidance tool ("Solution Finder"), available at consumer-redress.ec.europa.eu, which allow the consumer to identify the competent body. It is not an online complaint-submission tool.

Article 12. Personal data

Personal data collected in connection with orders is processed in accordance with the Site's Privacy Policy, available at viannecare.com/policies/privacy-policy.

Article 13. Intellectual property

All elements of the Site (text, visuals, logos, trademarks, photographs) are protected by intellectual property law and remain the exclusive property of the Seller or its partners. Any reproduction or exploitation, in whole or in part, without prior written authorisation is prohibited.

Article 14. Applicable law and dispute resolution

These GTC are governed by Estonian law. In accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I), the Consumer residing in France retains the benefit of the mandatory protective provisions guaranteed to them by French consumer law.

In the event of a dispute, the Consumer first contacts the Seller's customer service with a view to an amicable resolution, then may resort to mediation (Article 11). Failing an amicable resolution, the dispute may be brought before the competent court.