Refund policy

This policy sets out the return, withdrawal and refund conditions applicable to orders placed on viannecare.com. It supplements the General Terms and Conditions of Sale (viannecare.com/policies/terms-of-service), which remain applicable for anything not expressly provided below.

Right of withdrawal (14 days)

The Consumer has a period of fourteen (14) days from receipt of the product to exercise their right of withdrawal, without having to give reasons for their decision (Article L221-18 of the French Consumer Code).

To exercise it, the Consumer notifies the Seller of their decision, before the expiry of the period, by an unambiguous statement sent to hello@viannecare.com. The model withdrawal form set out in the GTC may be used, although this is not mandatory.

Exception applicable to food supplements (sealed product)

As L'Élixir quotidien is an ingestible food supplement sealed for reasons of hygiene and health protection, the right of withdrawal can no longer be exercised once the product has been unsealed after delivery (Article L221-28 of the French Consumer Code). The Consumer may therefore withdraw as long as the sealed packaging has not been opened.

Returning the products

The Consumer returns the products without undue delay and no later than fourteen (14) days following the communication of their decision to withdraw. The direct costs of return are borne by the Consumer. The postal return address is provided by customer service after notification of the withdrawal.

The Consumer's liability can only be incurred in the event of depreciation of the products resulting from handling other than that necessary to establish their nature, characteristics and proper functioning.

Refund

The Seller refunds all sums paid, including standard delivery charges, without undue delay and no later than fourteen (14) days from the date on which it is informed of the decision to withdraw (Article L221-24 of the French Consumer Code). The Seller may defer the refund until the products are recovered or until the Consumer provides proof of their dispatch. The refund is made using the same means of payment as that used for the order, unless expressly agreed otherwise.

Non-conforming or defective product — legal guarantees

Independently of the right of withdrawal, the Consumer benefits from the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). If a product received is non-conforming, damaged or defective, the Consumer contacts customer service at hello@viannecare.com to obtain, free of charge, its bringing into conformity, replacement or refund. Details of these guarantees appear in Article 9 of the GTC.

Pre-orders

For pre-order purchases, specific cancellation conditions apply before shipment: all sums paid, including the deposit, are then refunded. See the purchase options cancellation policy (viannecare.com/policies/subscription-policy).

Contact

For any return or refund request: hello@viannecare.com.